0494 383 106

ninefruitcare@gmail.com

402 / 309 Pitt ST, Sydney, NSW, 2000

en_AU EN
en_AU EN zh_CN ZH

Nine Fruit Care

enquire now

Feedback

Feedback and Complaints

At Nine Fruit Care, we value your voice and are committed to providing the highest quality services. Your feedback helps us improve and celebrate the hard work of our team. Whether you have a compliment, suggestion, or a complaint, we’re here to listen and act.

Your Feedback Matters

We welcome all types of feedback:

  • Compliments: Share your positive experiences to recognize our team and highlight what we’re doing well.
  • Suggestions: Help us identify areas for improvement and how we can better meet your needs.
  • Complaints: We take all concerns seriously and will work with you to resolve issues promptly and fairly.

Your feedback ensures we continue to deliver respectful, safe, and high-quality services for all participants and families.

How to Provide Feedback

You can share your feedback in a way that suits you best:

  • Online Form: Fill out our easy-to-use [Feedback Form] .
  • Email Us: Send us an email at ninefruitcare@gmail.com.
  • Call Us: Speak directly to our team by calling [0494 383 106].
  • In Person: Share your feedback directly with any of our friendly staff.
  • Post: Send us a letter to 402/309 Pitt ST, Sydney, NSW, 2000.

If you need assistance, we are happy to help you provide feedback, including supporting participants with communication needs or other accommodations.

How We Handle Complaints

We are committed to addressing complaints quickly, fairly, and respectfully.

  1. Acknowledge: We will confirm receipt of your complaint within 1 business day.
  2. Review: Our team will investigate your concern and work to understand the situation.
  3. Respond: You will receive a resolution or update within 5-10 business days.
  4. Follow-Up: We will ensure the outcome meets your expectations and supports continuous improvement.

If you are not satisfied with the outcome, we will work with you to find alternative resolutions, or you can escalate the matter to the NDIS Quality and Safeguards Commission at 1800 035 544 or visit their website at ndiscommission.gov.au.

Recognizing Great Service? Share Your Compliment!

If a staff member or service exceeded your expectations, we’d love to hear about it! Your compliments are shared with our team to celebrate achievements and inspire continued excellence.

We’re Here to Listen

Your feedback drives our commitment to quality and safety. Whether it’s a suggestion, complaint, or compliment, we encourage you to share your thoughts so we can continue to grow and serve you better.

Thank you for helping us improve and celebrate what matters most!